Trust & Safety

All workers on ConnecXA go through a comprehensive verification process to ensure your safety and peace of mind.

Identity verification with government-issued ID documents is required for all workers. We verify the authenticity of these documents through multiple checks.

Background checks are conducted for serious offenses to ensure workers have a clean record. This includes criminal background verification.

Skill verification and certification checks ensure workers have the qualifications they claim. We verify professional licenses and certifications where applicable.

Profile review and approval process involves manual review of worker profiles, portfolios, and documentation before they can accept bookings.

Ongoing monitoring and re-verification ensure workers maintain high standards. We regularly review worker performance and may require re-verification if needed.

All payments are held securely in escrow until the job is completed to your satisfaction. This ensures payment is only released after you verify the work is done correctly.

Payment is only released after job completion and your approval. You have full control over when payments are made, giving you peace of mind.

Dispute resolution process protects both parties. If there's an issue, our support team will review the case and help find a fair resolution.

Refunds are processed quickly if work is unsatisfactory. We have a clear refund policy that protects your interests while being fair to workers.

Transparent transaction history allows you to track all payments and transactions. You can view detailed records of all your bookings and payments.

Secure payment processing uses industry-standard encryption and PCI-compliant payment gateways. Your financial information is never stored on our servers.

Our review system helps you make informed decisions by providing authentic feedback from real customers.

Only verified bookings can leave reviews, ensuring all reviews are from actual customers who have used the service. This prevents fake reviews.

AI-powered fraud detection prevents fake reviews and manipulative rating practices. We use advanced algorithms to detect and remove suspicious reviews.

Detailed ratings for quality, punctuality, and communication give you a comprehensive view of each worker's performance across multiple dimensions.

Response from workers to address concerns allows workers to respond to reviews, providing context and showing their commitment to customer satisfaction.

Review moderation ensures all reviews meet our community guidelines. We review and moderate reviews to maintain quality and authenticity.

If something goes wrong, we're here to help with a comprehensive dispute resolution process designed to be fair to both parties.

Direct Communication: Use our in-app chat to discuss issues directly with the worker first. Many issues can be resolved through open communication.

File a Dispute: If you can't resolve the issue, file a dispute through your booking details. Our system guides you through the process step by step.

Review & Resolution: Our support team reviews all disputes and works to find a fair resolution. We consider all evidence and work to ensure fair outcomes.

Mediation Services: For complex disputes, we provide mediation services to help both parties reach an agreement. Our team acts as neutral mediators.

Appeal Process: If you're not satisfied with the initial resolution, you can appeal the decision. We have a multi-level review process for complex cases.

We provide comprehensive safety guidelines for both customers and workers to ensure safe interactions and service delivery.

For Customers: Meet workers in public or well-lit areas when possible, verify worker identity through the app, keep all communication within the ConnecXA platform, and report any suspicious behavior immediately.

For Workers: Always verify customer identity through the app, use proper safety equipment and follow safety protocols, maintain professional behavior at all times, and report unsafe work conditions or inappropriate behavior.

Emergency Procedures: We have clear procedures for handling emergencies. Both customers and workers can access emergency support through our platform.

Safety Training: Workers receive safety training and guidelines to ensure they follow best practices and maintain safe working conditions.

Incident Reporting: We have a dedicated system for reporting safety incidents. All reports are taken seriously and investigated promptly.

We take your privacy seriously and implement comprehensive measures to protect your personal information.

Your personal information is encrypted and stored securely using industry-standard security measures. We use advanced encryption to protect your data.

We never share your data with third parties without your consent. Your information is only used to provide and improve our services.

Data access controls ensure only authorized personnel can access your information. We have strict access controls and audit logs.

Regular security audits help us identify and address potential vulnerabilities. We work with security experts to maintain the highest security standards.

For more details, please read our Privacy Policy which explains in detail how we collect, use, and protect your information.